Information

Paying for Your Order:

Non Refundable Deposit (NRD):

All pre-orders will be subject to a $50 non-refundable deposit.

Paying in Full:

If you pay for your pre-order in full, you will save $25.00 off the suggested retail price (at checkout). 

Flex-Pay:

$50.00 NRD and the balance to be billed to you in 6 equal monthly payments beginning the month after your deposit. 

Shipping Costs:

Free shipping in the domestic U.S.  International shipping will be billed at the time of shipping. This is something a lot of you international customers have been asking for. The shipping prices will be reflected on the product page showing the shipping price range for that specific item.

Tracking:

You will receive an email with your tracking information once an order has shipped. 

Cancelling An Order: 

We understand circumstances may lead to the need to cancel an order with us. You may cancel an order at any time, however all cancelled orders are subject to a 25% restocking/cancellation fee. Pre-orders are not excluded from the cancellation fee. 

If do not wish to pay the cancellation fee, we can transfer the funds from one purchase to another balance owed on your account if applicable.

For an Exchange:  

Contact us ASAP, and we will check if a replacement is available for you. If an exchange isn’t possible, you can return it for a full refund. 

For a Return:

We will email you a label to send back the item. Once we receive the item back in our warehouse, a refund will be processed. 

Refund:

Items that arrive with damage or manufacturing defects can be returned for a full refund, which includes all shipping costs. 

Please contact us within 30 days to notify us of any damages or problems or you forfeit your right to a full refund or exchange. 

30 Day Exchange / Refund Policy: 

All returns and exchanges will be subject to the 30 Day exchange policy.  Tweeterhead would like all our direct customers to be happy with their purchase.  Please inspect your item upon delivery to check for any damage during shipping or manufacture defects.  We have limited access for replacements.

Purchased from Another Vendor:

If you purchased a Tweeterhead product from another vendor and have problems with your item, please contact that vendor.  If you are not satisfied, we are happy to assist, but can not guarantee a resolution to the situation.

Didn’t like it? 

You can return an item if you did not like it for a refund minus a 50% restocking fee.  Return postage is the responsibility of the customer. 

Additional Information:

All items must be sent back in original packaging and include all parts and accessories.  If an item is sent back missing parts or damaged due to packaging incorrectly a fee may be assessed on your refund at our discretion. 

We are not responsible for any damage that occurs to the graphic box during shipping.  We may have an extra but can not guarantee it. 

Please be patient in processing your refund.  We will always try to be as quick as possible to process your refund, but this may take up to 30 days. 

We reserve the right to close a customer account for an excessive amount of returns not due to manufacturer damage or damage in shipping. 

Need a Replacement Part?

In most cases we can provide replacement parts for a small damaged part on at item.  Please inform us within 30 days of receipt of your item so we can request this from the factory.  Replacement items may take up to 12 weeks to be made and shipped out.  Please provide photos in your email to us so we can replace the correct part. Orders

Any additional questions can be asked through email at info@tweeterhead.com