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Payment

Non Refundable Deposit (NRD):

All pre-orders will be subject to a $50 non-refundable deposit.

Paying in Full:

If you pay for your pre-order in full, you will save $25.00 off the suggested retail price (at checkout). 

Flex-Pay:

$50.00 NRD and the balance to be billed to you in 6 equal monthly payments beginning the month after your deposit. 

Please email tweeterhead@tweeterhead.com if you have questions.

Shipping costs

Due to an increase in shipping prices throughout all major delivery companies, we’re unfortunately required to make adjustments in order to keep bringing you our quality products. We have done our best to mitigate cost to our customers but the reality of the current situation has caught up with us.

Beginning with Tweeterhead’s pre-order of our Exclusive Superman 2021, Domestic Shipping in the U.S. will be a flat rate of $25.00.

We will also be changing our international shipping to include only the U.K and Canada. (International shipping will be invoiced prior to your item being shipped.) INTERNATIONAL CUSTOMERS PLEASE NOTE that the shipping prices are only estimates until the time of shipping, but you will not be charged more than is estimated at the time of your pre-order.

Regarding international territories outside of the U.K. and Canada, we are working hard to make it possible to ship to you and will update everyone when we are able. We apologize for any inconvenience this may cause our Tweeterhead family, but it is the best Tweeterhead can do to continue shipping internationally.

Thank you for making Tweeterhead.com your choice for premium products..

Please email tweeterhead@tweeterhead.com if you have questions.

Tracking

You will receive an email with your tracking information once an order has shipped. 

Please email tweeterhead@tweeterhead.com if you have questions.

Cancelling an order

We understand circumstances may lead to the need to cancel an order with us. You may cancel an order at any time, however all cancelled orders are subject to a 25% restocking/cancellation fee. Pre-orders are not excluded from the cancellation fee. 

If do not wish to pay the cancellation fee, we can transfer the funds from one purchase to another balance owed on your account if applicable.

Please email returns@tweeterhead.com if you have questions.

For an exchange 

Contact us ASAP, and we will check if a replacement is available for you. If an exchange isn’t possible, you can return it for a full refund. 

Please email returns@tweeterhead.com if you have questions.

For a return

We will email you a label to send back the item. Once we receive the item back in our warehouse, a refund will be processed. 

Please email returns@tweeterhead.com if you have questions.

Refund

Items that arrive with damage or manufacturing defects can be returned for a full refund, which includes all shipping costs. 

Please contact us within 30 days to notify us of any damages or problems or you forfeit your right to a full refund or exchange. 

30 Day Exchange / Refund Policy:

All returns and exchanges will be subject to the 30 Day exchange policy.  Tweeterhead would like all our direct customers to be happy with their purchase.  Please inspect your item upon delivery to check for any damage during shipping or manufacture defects.  We have limited access for replacements.

Please email returns@tweeterhead.com if you have questions.

Purchased from another vendor

If you purchased a Tweeterhead product from another vendor and have problems with your item, please contact that vendor.  If you are not satisfied, we are happy to assist, but can not guarantee a resolution to the situation.

Didn’t like it? 

You can return an item if you did not like it for a refund minus a 50% restocking fee.  Return postage is the responsibility of the customer. 

Please email tweeterhead@tweeterhead.com if you have questions.

Additional information

All items must be sent back in original packaging and include all parts and accessories.  If an item is sent back missing parts or damaged due to packaging incorrectly a fee may be assessed on your refund at our discretion. 

We are not responsible for any damage that occurs to the art box during shipping.  We may have an extra but can not guarantee it. 

Please be patient in processing your refund.  We will always try to be as quick as possible to process your refund, but this may take up to 30 days. 

We reserve the right to close a customer account for an excessive amount of returns not due to manufacturer damage or damage in shipping. 

Please email returns@tweeterhead.com if you have questions.

Need a replacement part?

In most cases we can provide replacement parts for a small damaged part on an item.  Please inform us within 14 days of receipt and inspection of your item.  There is no guarantee we will have replacement parts.  Please provide photos in your email to us so we can replace the correct part if we have it in stock. 

Please email returns@tweeterhead.com if you have questions.